1. After receiving the product, if it is found to be defective or damaged or there is a shortage of accessories, you need to apply for a replacement. Please log in to the "My Account" page to apply for a "replacement" within 14 days after the arrival of the product. We will handle it as soon as possible. Defective products are subject to replacement with the same style, same color, and same product.
2. Personal factors only provide returns, not exchanges. If you still need other products, please go to our store to place a new order.
3. After receiving the product, you can enjoy a 14-day free appreciation period (including Saturdays, Sundays and public holidays). The appreciation period is for your reference, appreciation, and comparison. When returning or exchanging goods (according to the return procedures), please keep the original packaging of the goods intact, we fully protect your shopping rights.
4. Precautions for return and exchange: the returned product must be returned to its original state, that is, it must be returned to the original state when you received the product (including the host, accessories, inner and outer packaging, random documents, gifts, event gifts, etc.)
5. The following circumstances may affect your return rights:
* Without affecting your inspection of the product, you have damaged the product package, removed the seal, removed the tag, removed the glue or removed the label, etc.
* Other reasons that are necessary for overriding the inspection or are attributable to you, resulting in damage, disappearance or change of the product.
6. Please use the packaging carton used by the delivery manufacturer to pack the returned product properly. If the original carton is lost, please use another carton to wrap the product outside the original packaging. Do not paste paper or write directly on the original packaging Word. If the original packaging is damaged, the product cannot be returned or the damage fee must be deducted from the refund.
7. After you apply for a return or exchange, please take the initiative to ask the freight forwarder for the receipt, and keep it until the return is completed, so as to facilitate future inquiries.